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Frequently Asked Questions

Orders & Shipping

When will I receive my order?

Shipping time is typically 3–7 business days for orders shipped within the United States (7–14 business days for shipments to Canada). However, in rare circumstances beyond our control, it can take upwards of 21 days for US orders (28 days for Canada).

Shortly after you place your order in our online store or redeem a voucher for shipment, you will receive an email confirming your redemption and shipment information. Tracking information will be emailed separately within 1–2 business days of processing your redemption. Be sure to check your spam/junk email folders in addition to your regular inbox for these messages.

If you did not receive your tracking information (remember to check your spam/junk email boxes as well as your regular inbox), or if the tracking information shows no movement after 21 days or a misdelivery, please contact our support team by clicking here and submitting a support ticket.

I would like to change or cancel my order.

We process and ship orders as they are received. Therefore, your order cannot be cancelled once it’s been placed, because it’s already on its way to you.

If you’ve provided an incorrect shipping address on your order/redemption, you must wait until the package is returned or confirmed to have been delivered to the wrong address before a reshipment can take place. Incorrect shipping addresses will incur a reshipping fee. You will be contacted once we receive the package back. If you are concerned that an incorrect address was provided on your order, please contact our support team by clicking here and submitting a support ticket.

Do you ship internationally?

Currently, we only ship to residents within the United States and Canada.

Please NoteSome of our products are not available to residents of Canada due to Health Canada regulations.

I applied a coupon code and was supposed to get a discount, but I was charged full price. How can I get a refund?

If your coupon code is not working or you feel that you were incorrectly charged after applying a coupon to your shopping cart, please contact our support team by clicking here and submitting a support ticket (include the code you’re attempting to use and a brief description of the issue).

Coupon Redemptions

How do I order a whitening gel refill?

Click here to visit our store. If you have a discount coupon, you can apply it when you checkout.
 

I have a coupon code for a free gel refill. How do I use it?

If you have a coupon code for a Free Gel Refills for Life, simply visit our store here and place one gel refill into your shopping cart. Apply your unique coupon code to your shopping cart when you’re ready to checkout. Free Gel Refills for Life coupons are valid for one gel refill, once per month. Please note that gel refills are not automatically shipped each month. You will only receive gel refills when you place an order and apply your unique coupon code.

Please Note: Shipping and handling fees will apply for all free whitening gel orders.

 

I can’t find my Free Gel Coupon code. What can I do?

Please log in to your account by clicking here. You free gel coupon code will be located in your account information.

Teeth Whitening

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Toothbrushes & Accessories

Other

How Do I Get Started?

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Free 20 Min Chat

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Book Appointment

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1st Session!

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Contact Me

Ask a question or book an appointment below. For emergencies call 911 or visit your nearest hospital

(234) 301-3513

1234 Divi St. #1000, San Francisco, CA 95123

info@divitherapy.com